FAQ
Need help ?
You’ll find all the answers you need below quickly and easily !
Shop with confidence
1
Add your products to the cart
Select the products you need and simply add them to your cart.
2
Create your account or
log in
Create your account in just a few seconds to track your orders, access your invoices, and manage your information.
3
Pay securely
Choose your payment method and confirm your order safely.
4
Receive your delivery quickly
Your order is prepared and shipped promptly through our partner carriers.
Most Frequently Asked Questions
Find here the answers to the most common questions.
Delivery
Our priority is to deliver as quickly as possible.
You can generally expect 1 to 3 days in Belgium, 2 to 5 days in France, and 3 to 7 days across Europe and the United Kingdom.
The exact delivery time is displayed directly when you confirm your order.
We ship your orders through DHL, FedEx, and other partner carriers to ensure fast and reliable delivery.
Delivery fees are calculated automatically based on the weight, volume, destination, and the selected carrier. The exact amount appears directly in your cart before checkout.
We deliver to Belgium, France, Luxembourg, the Netherlands, all of Europe, and the United Kingdom. We do not deliver outside the European continent.
Returns & Exchanges
To return a product, please contact us through the form or by email at info@hydrau-shop.com.
We will provide you with the instructions and, if applicable, a return label.
You can return a product within 14 days after receiving it, provided the item is unused and in its original packaging.
Once we receive and inspect your returned product, you can choose either a replacement or a refund, depending on availability.
You can contact us through our contact form or by email at info@hydrau-shop.com.
We respond quickly to all inquiries.
Orders & Quotes
Add your products to the cart, create your account or log in, then confirm your order in just a few clicks.
You can request a quote directly from the product page or through our contact form. We will get back to you quickly.
Your orders are available in your customer account, under the section “Your Orders”.
If your order has not yet been shipped, you can request a modification or cancellation through our customer service. Once the order has been shipped, changes are no longer possible.
Payment
We accept several secure payment methods. The available options are displayed during checkout (credit card, bank transfer, etc.).
All transactions are protected by secure payment systems.
Your data is fully encrypted and processed in an environment that meets the highest security standards.
Your invoice is available in your customer account, under “Invoices”, and is also sent to you by email after your order is confirmed.
Customer Account
Click on “Log in” then “Create an account”. Enter your name, email address, and a password. Your account is created in just a few seconds.
Your personal information is available in your customer account, under “Personal Information”.
You can change your password by clicking “Forgot password” when logging in. You will then receive an email allowing you to set a new password securely.
For more information or additional assistance,
feel free to contact us directly by email !